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Adding or consolidating call centers

GRAND RAPIDS -- Overcoming political and local control hurdles, five emergency call-taking centers in Kent County will be trimmed to two next year and dispatching functions are likely to follow suit.

For 911 callers, it should bring a quicker response from police, fire and ambulance units and stop the complications of repeating a story multiple times.

You can apply online at kgb.com/careers, as well as in person at KGB's facility at 5420 Millstream Road.

The move marks a 20 percent boost from its 100,000 seasonal hires a year ago.

The National Retail Federation expects holiday sales for the November and December period to rise 3.6 percent to 5.8 billion.

Finding a working model has been more than 20 years in the making.

Grand Rapids City Manager Greg Sundstrom said there were "technical and political" processes that slowed the new model.


  1. The numbers weren’t adding up,” Tidey. the consolidation of the two dispatch centers will provide a higher. if you call 911 the.

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