It helps to ensure that everyone sees the right people for them, and reduces unwanted mail and spam.We don’t want to send you too much of our mail either of course.If we are not able to resolve a complaint, you may submit it through the EU online dispute resolution platform at Please note that a complaint submitted through the online platform will not be considered unless you have raised it with us first.We take scamming personally, and we work harder than any other dating site to make sure your experience is safe!To help us, we work special software that monitors Love Thing 24 hours a day looking for signs of anything untoward, and our automated instant reaction systems take care of the rest.
A good dating site isn’t about receiving lots of mail; it’s about receiving mail from the right kind of people.
The ODA monitors enquiry and complaint levels and the issues complained about.
It can intervene if it sees worrying trends or serious matters of concern. A link to our customer service arrangements is provided here.
As an ODA Member we are required to have appropriate and effective arrangements in place for dealing with complaints and enquiries.
The ODA provides general information on common enquiries users have about dating services but will not deal directly with individual complaints which are properly the responsibility of member companies.